Refund policy

Refund & Return Policy

Your happiness is our priority. We want you to feel completely confident shopping with us, so here's everything you need to know — clearly and simply.

Order Cancellations
Changed your mind? No problem. You can cancel your order within 24 hours of purchase for a full, hassle-free refund. Just email us at [tu email de soporte] with your order number and we'll take care of it right away. After 24 hours, your order moves into processing and heads out for shipping, so we're no longer able to cancel it.

Returns
Because our patches are personal-care items used directly on the skin, we're unable to accept returns once an order has shipped — this is purely for hygiene and safety reasons, to make sure every customer receives a fresh, untouched product. We know you'll understand. 💛

If Something's Not Right
We stand behind everything we send out. If your order arrives damaged, defective, or isn't what you ordered, we'll make it right — no stress, no hassle. Just reach out within 7 days of delivery with your order number and a quick photo, and we'll arrange a free replacement or a full refund, whichever you prefer.

Refunds
Once approved, refunds are processed back to your original payment method within 5–10 business days. Timing can vary slightly depending on your bank or card provider.

We're Here for You
Have a question about your order or this policy? We'd love to help. Email us anytime at contact@daylostore.com and we'll get back to you within 24 hours.